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How We Handle Your Account Information

We collect and protect the information you provide when you create an account, make deposits through bKash, Nagad or Rocket, and use our casino lobby.

Account securityPayment data protectionCookie noticeYour access rightsContact channels
95ok How We Handle Your Account Information
DATA PROTECTION

Security Measures and Your Control

We encrypt payment information and account credentials using industry-standard SSL protocols. Sessions expire after 30 minutes of inactivity on shared devices. You control marketing preferences, can export your data or close your account at any time, and our team handles privacy requests directly.

Encryption and storage

All data moving between your device and our servers is encrypted with TLS 1.2 or higher. Account passwords are hashed and cannot be read by our staff.

Cookie management

Essential cookies keep you logged in and remember your language choice. Analytics and advertising cookies are optional; disable them in your browser or in Account Settings under Privacy Controls without losing access to the lobby or payment functions.

Data retention periods

Transaction logs and account records are kept for six years after you close your account to satisfy financial compliance rules, then permanently deleted. Game history and session logs expire after two years.

Your access rights

Request a copy of the data we hold, ask us to correct mistakes, withdraw marketing consent, or delete your account and all associated records. Contact privacy support or use the Privacy Controls page; most requests complete within 14 days.

PRIVACY CONTACT

How to Reach Us About Your Data

If you want to see what information we hold, request corrections, ask us to delete your account data, or raise a privacy concern, contact our team through any of these channels. We aim to respond within three business days and complete data requests within two weeks.

Email privacy team Send your data request or privacy question to our dedicated inbox. Include your registered mobile number so we can verify your account and process the request securely without exposing information to the wrong person.
Live chat Open the chat icon in the lobby footer and select Privacy Request from the topic menu. Our agents can pull up your account details in real time and start your data access or deletion request on the spot.
Account settings Log in and go to Profile, then Privacy Controls to download a copy of your personal data, turn off marketing messages, or request account closure and data deletion. The export file arrives by email within 48 hours.

Common Privacy and Data Questions

We ask for your mobile number, email address, date of birth and a password. This lets us verify your age, secure your account and send login codes or payment confirmations. We do not ask for your national ID or bank account number.

Payment details stay inside your mobile wallet app; we receive only a transaction reference and the amount. All communication between our server and the payment gateway is encrypted, and we never store your wallet PIN or password on our systems.

Yes. Log in, go to Account Settings and click Privacy Controls, then choose Download My Data. You will receive a file by email within 48 hours containing your registration details, transaction history, game logs and support messages.

Click the unsubscribe link at the bottom of any marketing email, or log in and turn off notifications under Account Settings. Changes take effect immediately, though you will still receive essential account and payment confirmations.

Transaction records and registration details are retained for six years to meet financial record-keeping obligations, then permanently deleted. Game history and session logs expire after two years. You can request earlier deletion by contacting our privacy team.

We share information only with payment processors to clear deposits and withdrawals, game providers to authenticate your session, and hosting and security vendors under confidentiality agreements. We do not sell your data to advertisers or unrelated third parties.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.